Example 1:
Dolores : Hello! What can I do for you, Sir?
Tim : Ah yes, hello.
I’d like to ask about flights
to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the
end of the month - Thursday 22nd until Tuesday 27th. Could you tell me
about the flight availability and prices?
Dolores : Certainly. Would you like
economy, business or first class?
Tim : Well, I’d like economy,
please.
Dolores : Ok. How many of you will be
travelling?
Tim : Ah, it’s just me.
Dolores : Okay, so that’s one seat … economy
… New York - Kennedy to Hong Kong Airport.
Tim : And how much will that be?
Dolores : Let me see … to qualify for the
discount rate, you need to stay over a Saturday,
which you are doing … Yes, that’ll be $830.
Tim : Okay. Can I book that?
Dolores : Certainly.
(adapted from http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/5flights.shtml)
Example 2:
YESSA : Hello. I’d like to book two
tickets to Manchester, please, for the 5:00 PM train.
THE AGENT : First or second-class?
YESSA : What's the difference in price between the two?
THE AGENT : First class tickets are £47 each and second-class tickets are £35 each.
YESSA : I'll take two second-class tickets. Can I buy the return tickets now as well?
THE AGENT : If you like... When would you like to come back?
YESSA : Is there a train that leaves Manchester in the afternoon on Monday?
THE AGENT : Yes... there's a train from Manchester to London leaving daily at 4:00 PM.
THE AGENT : First or second-class?
YESSA : What's the difference in price between the two?
THE AGENT : First class tickets are £47 each and second-class tickets are £35 each.
YESSA : I'll take two second-class tickets. Can I buy the return tickets now as well?
THE AGENT : If you like... When would you like to come back?
YESSA : Is there a train that leaves Manchester in the afternoon on Monday?
THE AGENT : Yes... there's a train from Manchester to London leaving daily at 4:00 PM.
Would you
like me to book two tickets for you?
YESSA : Yes, please do. Second-class
as well.
THE AGENT :
Is that all, Sir?
YESSA :
Yes. Thank you very much.
(adapted
from http://www.learnenglishfeelgood.com/travelenglish/english-buying-tickets1.html)
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