In an Office

Example 1:

Receptionist    : May I help you, Sir?

Recky             : Yes, please. I’m Recky Raharja from NAOVI Advertising. I’d like to see Mr.   Sinclair from the Marketing Department.

Receptionist    : I’m sorry. Mr. Sinclair is in a meeting now.  It will finish an hour from now. Would you like to wait? Or can I take a message?

Recky             : I’ll just wait.

Receptionist    : Have a seat, then.

Recky             : Thank you.

(Anis Ichwati, 2012)

Example 2:

Receptionist    : May I help you, Sir?

Dika                : Yes, please. I’m Dika  from INUK Catering. I’d like to see Mr. John, please.

Receptionist    : I’m sorry. Mr. John is not available today. Can I take a message?

Dika               : Sure.  Please tell him that I want to see him about the catering order for the company meeting next month.

Receptionist    : Ok. Mr. Dika from INUK Catering…wants to meet..about the catering order… for the company meeting.

Dika                : Yes.

Receptionist    :I’ll make sure that he gets the message. Is there anything else?

Dika                : That’s all, thank you.

(Anis Ichwati, 2012)

In a Shop

Example 1:

SHOP ASSISTANT     : Can I help you find something?
DOKI                      : Yes, do you have this shirt in a bigger size?
SHOP ASSISTANT     : What size are you looking for?
DOKI                      : Size 6... But if you have a size 8, I'll try it on as well.
SHOP ASSISTANT     : OK, let me check in the back...

(COMES BACK)  There you go... I found the shirt in a size 8...

DOKI                      : Thanks. Where are your fitting rooms?
SHOP ASSISTANT     : Just around the corner... Let me know if you need anything else.
(DOKI TRIES ON THE SHIRT)
SHOP ASSISTANT     : So how did that fit?
DOKI                      : Not too good... I think I need a smaller size.
SHOP ASSISTANT     : That's the smallest size we have in that color... Would you like me to look for another color?
DOKI                      : No, I like this color... Thanks anyway.

Example 2:

SHOP ASSISTANT     : Can I help you help you?
GUGUN                    : Yes, do you have a hammer?
SHOP ASSISTANT     : Is it this one?
GUGUN                    : No, I need it bigger.
SHOP ASSISTANT     : OK, let me check in the back...

(COMES BACK)  There you go...

GUGUN                    : How much is this?
SHOP ASSISTANT     : Rp 80.000,00.

GUGUN                    : Ok. I take this one.

SHOP ASSISTANT     : Would you like anything else?

GUGUN                    : Well, do you have an electric socket?

SHOP ASSISTANT     : Sorry, we don’t have one.

GUGUN                    : Ok. Thanks anyway.

SHOP ASSISTANT     : You’re welcome.

                                                                    (Anis Ichwati, 2012)

In a travel agent (booking for a ticket)

Example 1:

Dolores            : Hello! What can I do for you, Sir?

Tim                  : Ah yes, hello.

  I’d like to ask about flights to Hong Kong from Kennedy Airport in New   York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices?  

Dolores            : Certainly. Would you like economy, business or first class?

Tim                  : Well, I’d like economy, please. 

Dolores            : Ok. How many of you will be travelling?

Tim                  : Ah, it’s just me.

Dolores            : Okay, so that’s one seat … economy … New York - Kennedy to Hong Kong Airport.

Tim                  : And how much will that be?

Dolores            : Let me see … to qualify for the discount rate, you need to stay over a  Saturday, which you are doing … Yes, that’ll be $830.

Tim                  : Okay. Can I book that?

Dolores            : Certainly.

(adapted from http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/5flights.shtml)

Example 2:

YESSA             : Hello. I’d like to book two tickets to Manchester, please, for the 5:00 PM train.
THE AGENT    : First or second-class?
YESSA             : What's the difference in price between the two?
THE AGENT    : First class tickets are £47 each and second-class tickets are £35 each.
YESSA             : I'll take two second-class tickets. Can I buy the return tickets now as well?
THE AGENT    : If you like...  When would you like to come back?
YESSA             : Is there a train that leaves Manchester in the afternoon on Monday?
THE AGENT    : Yes... there's a train from Manchester to London leaving daily at 4:00 PM.

  Would you like me to book two tickets for you?

YESSA             : Yes, please do. Second-class as well.

THE AGENT    : Is that all, Sir?

YESSA             : Yes. Thank you very much.

(adapted from http://www.learnenglishfeelgood.com/travelenglish/english-buying-tickets1.html)

In a restaurant - XI TP

Waiter        : Hello, Can I help you?
Kim             : Yes, I'd like to have some lunch.
Waiter        : Would you like a starter?
Kim             : Yes, I'd like a bowl of chicken soup, please.
Waiter        : And what would you like for a main course?
Kim             : I'd like a grilled cheese sandwich.
Waiter        : Would you like anything to drink?
Kim             : Yes, I'd like a glass of Coke, please.
Waiter... (After Kim has her lunch): Can I bring you anything else?
Kim             : No thank you. Just the bill.
Waiter        : Certainly.
Kim             :I don't have my glasses. How much is the lunch?
Waiter        : That's $6.75.
Kim             : Here you are. Thank you very much.
Waiter        : You're welcome. Have a good day.
Kim             : Thank you, the same to you.

http://esl.about.com/od/beginnerlessonplans/a/Esl-Lesson-Plan-For-Conversation.htm

Booking a hotel - XI TP

Booking a hotel

Receptionist:		Good afternoon, San Felice Hotel. May I help you?
Mrs Ryefield:		Yes. I´d like to book a room, please.
Receptionist:		Certainly. When is it for, madam?
Mrs Ryefield:		March the 23rd.
Receptionist:		How long will you be staying?
Mrs Ryefield:		Three nights.
Receptionist:		What kind of room would you like, madam?
Mrs Ryefield:		Er... double.
Receptionist:		Certainly, madam. I´ll just check what we have available... Yes, we have a room on the 4th floor.
Mrs Ryefield:		Fine. How much is the charge per night?
Receptionist:		It´s 84 euro per night
Mrs Ryefield:		That´s fine.
Receptionist:		Who´s the booking for, madam?
Mrs Ryefield:		Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D.
Receptionist:		Okay, let me make sure I got that: Mr and Mrs Ryefield. Double for March the 23rd, 24th and 25th. Is that correct?
Mrs Ryefield:		Yes it is. Thank you.
Receptionist:		Let me give you your confirmation number. It´s: 7576385. I´ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.
Mrs Ryefield:		Goodbye.

Adapted from http://www.audioenglish.net/english-learning/english_dialogue_hotel_booking_a_room_2.htm